My first online purchase of such a high-ticket product, I spent over a month researching ebikes and started to get anxious about what to buy. Fear of buying online versus buying in a brick and mortar shop. Generic brands vs. name brands. Customer support, etc. I ended up choosing SENADA.
First of all, the customer service was outstanding. Since it was my first time buying an e-bike online, I had a lot of questions and PUCKIPUPPY's customer service responded to my emails within 24 hours, answering all of my pre- and post-purchase questions. Their answers were very detailed and professional.
Once assembled, I rode each bike around the neighbourhood for 5 miles to make sure everything was tight and in good working order before I started the actual testing. The bikes performed flawlessly on both streets, shared trails and short dirt roads. On some very hilly areas, I accelerated with the thumb throttle and it handled that with ease as well. All in all, very pleasant shopping experience!