Shipping And Delivery
Our goal is to keep the ordering process as simple as possible.
In-stock e-bike/e-scooter orders usually ship within 1-2 business days (excl. weekends & holidays). Arrives in 5-7 business days.
Orders can be edited/changed per your requirements within 12 hours after it is placed.
The specific shipping time is dependent upon demand, factory production, holiday seasons, weather conditions, and other various circumstances.
We offer free shipping on all of our bikes everywhere within the lower 48 states.（Excludes: Alaska/Hawaii, US Protectorates, APO/FPO, PO Box）
Shipping is offered through UPS/FEDEX/USPS, which is free everywhere within the lower 48 states. Usually we ship spare parts by USPS and ship e-bikes and batteries by UPS or Fedex. Please provide us your correct and accurate shipping address. If you write incorrect and insufficient shipping address, you might bear the second shipping cost. Once your bike gets shipped out, you will be emailed a tracking number so you can see when the scheduled delivery time will be!
HOW THE BIKE IS SHIPPED
Senada Electric Bikes are shipped 95%~99% assembled. When you receive your bike and do not sure how to assemble the bike, just contact us at email@example.com, we are here to help!
By default, the delivery of the packages does not require signatures. If you need a signature requirement service, please contact Senada support team after placing the order (recommended to contact us within 24 hours), we will help you add a FedEx signature service. Please note that accessory packages are not applicable to signature service.