30-Day At Home Trial
At Senada, we aim to provide every single customer with the perfect product at the best price, as well as the greatest shopping experience, we offer the industry’s first 30-Day At-Home Trial policy. This allows you to try the bike at home for 30 days and if you are not happy with your new Senada bike, you can return it for an exchange or a refund within 30 days after receiving the bike! Returns or exchanges are only allowed once within 30 natural days of receiving the purchased vehicle. If the return claim is valid the customer will receive a refund for the amount of the purchase price minus a repacking and restocking fee of 25% of original price. If you exchange e-bikes, we will charge 20% restocking fee of original price.