Moral of the story: if you know how to present a case to customer service, they know how to respond quickly, and it can all go very smoothly.
I've been riding my Saber for a couple months. Love it! No problems with it until today, when I lost power, and it was throwing up Error 6, then shutting down. Hard to pedal without power!
Addy (Senada Bikes)
Jul 22, 2022
Hi Tombalabomba,
Thanks for getting back to us.
The code E06 means low power, please fully charged the battery.
We noticed the discharge connector on the battery is burned, please don't worry, we will ask our manufacturer to send you a 6pin connector for the battery and the bike frame, our battery has been upgraded with 6 pins (it is more stable and it is not easy in poor contact).
About replacing the discharge connector, please cut one wire first to connect the new wire (for example, black to black), then cut another wire and connect. The wire could be spliced by the heat shrink tubing. Please get assistance with splicing the wires at this link:
https://www.youtube.com/watch?v=vt4QA6qHb90
About replacing the discharge connector on the bike frame, please unscrew the screws (green arrow pointed), then pull out the connector. After that, please replace the new one and tighten the screws by then, at this time, please notice the direction of the discharge connector (yellow circled).
Please get assistance at this link:
https://www.youtube.com/watch?v=TnYo4DpWOwU
In addition, kindly confirm the shipping address:
(Yes! They asked to confirm my shipping address, which matters because I'm moving soon. Also, this email included diagrammed photos and arrived within eight hours of my contacting them with pictures and written details describing them, along with a request for how to proceed. Excellent customer service, which I'm relieved with after last year's long shipping delays had me doubting the company at first, but it was really an imports industry-wide issue then, and I believe they've since purchased two warehouses in America for faster shipping.)