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OVERVIEW
This is our Xcotton product protection for users who purchase some SENADA products within 60 days. You can use this link to purchase an accident and extended warranty for your products. This extended warranty can only be purchased on all e-bike products.
Why Consider Product Protection?
In the event of product failure or accidental damage, Xcotton facilitates repairs or replacements. This leads to repeat purchases from customers and increased revenue for merchants through both protection plans and new sales.
Acquisition of the Protection Plan
The customer acquires a protection plan either through an online platform or at a physical retail location.
Unintentional Damage
Incidents such as drops, spills, scratches, and equipment failures are common occurrences.
Streamlined Resolution Process
Claims are processed without complications, ensuring prompt repair or replacement.
Coverage
Extended Failure Protection
Mechanical or electrical breakdown of Your Covered Product.
Accidental Damage
Unintentional and accidental damage from handling, such as drops, spills and cracked screens, as a result of normal use.
Power Surge
A sudden increase in voltage that can damage or destroy electronics, appliances, and even electrical wiring.
Battery Coverage
Battery failure. One time replacement of battery.
How to File a Claim?
If Your Covered Product is damaged or malfunctioned, please report the issue at
Cancellation
You may cancel your Plan and subject to a refund. Amount of your refund will be depending on a number of factors. If your order is canceled prior to delivery, we will issue a full refund. If you have received the product and put it in use for a period of time, depending of the duration since purchase, we will issue a pro-rata refund, and minus any claims that have been paid out.