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How Can We Help You?
Frequently Asked Questions
Want to learn more about our ebikes? Check out our FAQs.
Will I need to pay import taxes when my order ships?
No. Your total at checkout is final. so you won’t face additional fees upon delivery.
Can the coupon received from registration be used to buy accessories?
Unfortunately, the coupon received from registration can only be used to purchase ebikes. However, you can use your points to redeem accessories.
Can I stack my codes?
I'm sorry, but our codes can only be used one at a time. You can choose to use the code with the highest value.
Can I cancel an order once I've placed it?
If order has not shipped, reach out to our team and they will help you with order cancellation.If the order has shipped out from Senada's warehouse, it will be treated as a return. You will need to contact Senada Customer Service at ask@senadabikes.com.
What Steps Should I Take if my Package Arrives with Missing/Damaged Items?
We sincerely hope this situation doesn't occur, but if your package is damaged or missing and you have purchased the shipping insurance on our website, you can directly contact the insurance company to resolve the issue. Our support team is also available to assist you. If you did not purchase shipping insurance, please contact us immediately at ask@senadabikes.com.
What Should I Do if I Need to Modify my Shipping Address?
In case you need to update your shipping address and haven't received shipping confirmation or tracking details yet, kindly send an email to (ask@senadabikes.com). We will make every effort to adjust your order details accordingly. We strive to respond within a maximum of 72 hours.
Does ebike come with a battery included when purchased?
Each of our ebike products includes a free battery. No need to worry about running out of battery.