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eBike Parts FAQ
we recommend that you check out our official YouTube channel: https://www.youtube.com/playlist?list=PL-N4duT6SfAb6eoCDQb3DDd1Xtiqlaqm5. We regularly update the channel with installation and maintenance videos that may provide you with helpful guidance.
Additionally, If you encounter any difficulties during the installation process, please feel free to contact our customer support team at ask@senadabikes.com. Our team is dedicated to assisting you.
For bike repairs, we suggest you send us some photos or videos showing the exact problem first. Our technical team will assist you to figure out the exact problem and provide assistance by then.
You can find our dealers' information from this link: https://senadabikes.com/pages/find-dealer. Alternatively, you can also make an appointment with Velotooler: https://velotooler.com/ (Remember to check the service fee before you make the appointment).
Many factors can cause fast battery drain, including high-speed riding, frequent use of the highest assist level, cold weather, tire pressure, and excessive weight on the bike. To improve battery life, consider adjusting your riding habits and maintaining your eBike regularly.
Signs of a potentially bad eBike battery include a significant decrease in range, reduced capacity, slower charging, or sudden drops in power during rides. If you suspect there is an issue, we recommend contacting our support team at ask@senadabikes.com for assistance.
No, the 20Ah battery is bigger than the 17.5Ah battery, plus the battery bracket is not the same as well. Therefore, they are not interchangeable.
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T
I can't complain about anything. They wanted you to motor or shipped it right out. I broke it. Had to buy a new one. They ship that out as well. All is good
J
I'm very hard on my archon ebike it holds up under pressure I got a flat and the walk mode was very useful to discover plenty of power and battery life a great bike all around
R
I am very pleased with the Senada Viper Ebike. The torque sensor is a plus and enables me to get as much exercise as I choose and when I’m tired I can throttle to help carry me up big hills. Great performance!
M
I have been very happy with Senada as a Company. You were helpful and stood behind your hardware when i had an issue... BUT, the new motor you sent me as a replacement has the same issues, but at a lesser degree. You were so helpful that i am hesitating to bring the problem back to you since the problem isnt as bad now. IF it gets worse I will be in contact again. That said, Thank you for being a company that stands behind there product. I highly recommend you to anyone who ask. ( and there are alot of those) lol
J
I received a new motor for my Archon in a very timely manner. I was given a couple of videos of installing instructions which made the job much easier. All in all I think you did a great job.