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eBike Parts FAQ
we recommend that you check out our official YouTube channel: https://www.youtube.com/playlist?list=PL-N4duT6SfAb6eoCDQb3DDd1Xtiqlaqm5. We regularly update the channel with installation and maintenance videos that may provide you with helpful guidance.
Additionally, If you encounter any difficulties during the installation process, please feel free to contact our customer support team at ask@senadabikes.com. Our team is dedicated to assisting you.
For bike repairs, we suggest you send us some photos or videos showing the exact problem first. Our technical team will assist you to figure out the exact problem and provide assistance by then.
You can find our dealers' information from this link: https://senadabikes.com/pages/find-dealer. Alternatively, you can also make an appointment with Velotooler: https://velotooler.com/ (Remember to check the service fee before you make the appointment).
Many factors can cause fast battery drain, including high-speed riding, frequent use of the highest assist level, cold weather, tire pressure, and excessive weight on the bike. To improve battery life, consider adjusting your riding habits and maintaining your eBike regularly.
Signs of a potentially bad eBike battery include a significant decrease in range, reduced capacity, slower charging, or sudden drops in power during rides. If you suspect there is an issue, we recommend contacting our support team at ask@senadabikes.com for assistance.
No, the 20Ah battery is bigger than the 17.5Ah battery, plus the battery bracket is not the same as well. Therefore, they are not interchangeable.
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Customer Reviews
Based on 5 reviews
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B
it took a while to decide which bike to buy have had and ridden all kinds of bikes but the Viper came out and decided that was my bike So far no problem very satisfied with the purchase. great customer service.
V
Excellent works great
M
to cold
D
Replacement Battery (13Ah) for ARCHON / FLASH [Shipping time: 20-25 business days after order placed]
B
actually, came fairly quickly, especially since they probably had to manufacture the batt, then transport it by ship from China, clear customs then forward to me. gave me time to install my rack & get a matching battery bag from Amazon installed on the rack. then took the bike w/spare batt & ran first battery dry @ 40 miles (thru many, many STEEP hills). swapped batts & made it home no prob! 🤣